Global E-Commerce Summit – Monaco - 26, 27, 28 October 2009

GOLD SPONSORS

	MasterCard Worldwide advances global commerce by providing a critical economic link among financial institutions, businesses, cardholders and merchants worldwide. As a franchisor, processor and advisor, MasterCard develops and markets payment solutions, processes approximately 21 billion transactions each year, and provides industry-leading analysis and consulting services to financial-institution customers and merchants. Powered by the MasterCard Worldwide Network and through its family of brands, including MasterCard®, Maestro® and Cirrus®, MasterCard serves consumers and businesses in more than 210 countries and territories. For more information go to www.mastercard.com


Main Sponsors

	DHL Global Mail – International and Innovative From Australia to Mexico, from Asia to the US, or from Italy to North America… With its production centers on five continents and direct connections to over 200 countries, DHL Global Mail, one of the business units of the Deutsche Post DHL Group, maintains the most extensive global mail network on the market today. Whether you are posting confidential documents, direct mail, customer magazines, parcels or international business mail, there is no destination around the globe that DHL Global Mail cannot reach. The DHL Global Mail service offer focuses on three main areas: in addition to the international mail and parcel business, the company offers domestic services in international markets. Moreover, value-added services are continuously being optimized and enhanced. The only thing that counts: customer satisfaction. Global competition follows its own rules. DHL Global Mail, as a service provider looking back on many years of success, is well aware of this. Especially in recent years, the Internet and email have led to major changes. One of the results is the increasing popularity of the mail order and online shopping business. DHL Global Mail responded to this by offering new solutions and optimizing its service. Because the key to success is getting and staying close to the customer by offering appropriate performance and products. One of the products with which DHL Global Mail supports its customers is Global Mail PARCEL, a customized B2C solution suitable for shipping product samples, consumer goods, etc. weighing up to 31.5 kg. Not only are consumers ordering more and more products online, they are also increasingly doing so abroad. Consequently, DHL Global Mail registered two-digit increases in cross-border B2C shipments in the first half of 2009. Global Mail PARCEL is the ideal solution for mail order and online businesses, providing them with a simple and safe way to have their products delivered cross-border to any door worldwide. “Hybrid Print & Mail” is another such product, offering a solution for faster and more cost efficient mailing of letters. This innovative combination of digital transfer of data and traditional mail delivery is of particular interest to international companies with high daily letter volumes, for instance due to confirmations of order or invoices. This solution also means that customers no longer have to print, fold and stamp the letters as this is done at one of the DHL production centers, which are selected so as to be as close as possible to the destination of the recipient. Environmental protection is another advantage and an increasingly important aspect. Companies sending their letters through “Hybrid Print & Mail” save up to 80% of the CO2 emissions generated by traditional mailing. Customer service, continuous adaptation of its product portfolio and providing advice to customers are the key components of DHL Global Mail’s service strategy. The company’s global network, based, in turn, on a strong position at the local level, is the basis of all of Global Mail’s activities. This network, too, is constantly being developed to offer the best possible services. www.dhl-globalmail.com


& Partner	hybris is a leading vendor of multi-channel commerce & communication software. It’s clear vision about the need for consistency, co-ordination and personalization of information across all channels and throughout all phases of the customer lifecycle has resulted in the development of an integrated solution which supports the industrialization and automation of communication, sales and support processes both online and offline. It is spearheading innovation in this field, enabling companies to master the complexities of implementing and managing single site, multi-site and multichannel communication and commerce processes step-by-step without any compromises. Established in 1997, hybris has a proven track record of profitability and growth, with ambitious expansion plans for the future. Headquartered in Munich, it has offices in the UK, USA, Netherlands, Switzerland, Austria, Sweden and Poland. Its international presence is extended via a dedicated network of business and technology partners across Europe and the USA. It has over 180 customers worldwide running more than 1.500 websites “powered by hybris”. Customers are global brands from retail and manufacturing industries, including Adidas, Lufthansa, Pirelli, Reebok, Conrad, Toys`R´us, Reebok, Grundfos, Demag, Sika, Rexel, Waterstone´s and Bechtle. For more information, please visit: www.hybris.com



Co-sponsors

	A trusted, global specialist in e-commerce, ATG (Art Technology Group, Inc., NASDAQ: ARTG) has spent the last decade focused on helping the world's premier brands maximize the success of their online businesses. The ATG Commerce application suite is the top-rated platform by industry analysts for powering highly personalized, efficient and effective e-commerce sites. The company's platform-neutral e-commerce optimization services can be easily added to any Web site to increase conversions and reduce abandonment. These services include ATG Recommendations and eStara Connections. The company is headquartered in Cambridge, Massachusetts, with additional locations throughout North America and Europe. For more information, please visit www.atg.com


	Founded in May 2005, Bazaarvoice is a software company that enables the world’s largest brands to capture and amplify the voices of its customers to build sales. We bring word of mouth to ecommerce. Bazaarvoice products and services enable consumers to share ratings, reviews, questions, answers, and stories about products and brands on branded websites. Bazaarvoice clients like Argos, Office Depot, Best Buy, and Dell – among more than 575 more – can easily capture and display consumer-generated content, such as product reviews. Bazaarvoice Ratings & Reviews, Ask & Answer™, and Stories™ deliver immediate success by being easy to implement and enabling clients to get the full benefits of user-generated content. Bazaarvoice’s solutions are coupled with dedicated Community Managers, who act as extensions to clients’ marketing teams, providing ongoing social commerce consulting on an individual basis. Bazaarvoice is headquartered in Austin, Texas, with offices in London, Paris, and Singapore. www.bazaarvoice.com


	paysafecard group, Europe’s leading provider of prepaid online payment solutions offers a smart, simple and secure payment method to consumers with its two means of payment Cash-Ticket and paysafecard. Founded in 2000, the company already operates in 20 countries with offices in Vienna, London and Bern. The company provides cash-to-internet transactions by distributing its prepaid vouchers through a network of 230,000 physical retail outlets worldwide. In March 2009 the paysafecard group was awarded by Paybefore for being the ‘Best Prepaid Company outside the USA'. Cash-Ticket is developed specifically for the retail world. The prepaid voucher allows consumers to purchase flights or online tickets and offers all kinds of possibilities for online shopping. When paying at the webshop all that is required is the 16 digit pin code. The Cash-Ticket vouchers are available in denominations of €10, €25, €50, €100 and €150. Cash-Ticket enables fast and safe payments for consumers of all ages as it requires no bank details or personal information allowing businesses to attain consumers who were previously unable, or simply didn't want to make purchases online. By offering Cash-Ticket as a means of payment in your webshop you benefit from being able to accept real online cash payments from a new group of customers. The benefits to you at a glance: • 100% guaranteed payment There are no failures of payment. Furthermore, unlike credit cards, there are no charge back fees. • Reach new target groups Cash-Ticket enables you to acquire new groups of customers who have been unable to pay for purchases on the internet. • Extensive Availability Cash-Tickets are distributed through a broad network of physical retail outlets across Europe. Cash-Ticket is the new way for you to accept secure payments online. For further information or setting up a meeting please contact our representative Thomas Grabner, Head of eRetail Merchant Acquiring, on his mobile +43 676 765 71 or at t.grabner@paysafecard.com. Contact: paysafecard group Headquarters: paysafecard.com Wertkarten AG Schoenngasse 15 – 17, 1020 Vienna phone: +43 (0)1 720 83 80 - 0 fax: +43 (0) 1 720 83 80 - 12 mail: sales@cash-ticket.com web: www.cash-ticket.com


	Cycleon is the only dedicated pan-European reverse logistics company, developing innovative solutions for end-to-end returns management that help drive customer loyalty throughout the entire product lifecycle. Covering 27 markets in Europe and powered by a proprietary returns management system, Cycleon can manage the full complexity of a modern reverse logistics solution. As part of the RLG Group, Cycleon has the intellectual and financial backing of a European group of companies specialized in reverse logistics. Cycleon is committed to developing innovative reverse logistics solutions that meet changing needs in end-of-life, (out of) warranty, try-and-buy (distant selling), e-commerce and product recalls. www.cycleon.com


	FACT-Finder® is the European market leader for on-site search, offering a complete ecommerce search platform for webshops, including After Search Navigation, Merchandising Tools and a Recommendation Engine. The error tolerant core of this high-end solution has been developed by the German software house Omikron. FACT-Finder is language independent and already integrated in over 500 webshops worldwide. The technology can be used out-of-the box and runs virtually maintenance free. Settings and updates can be made directly to the live system. After integration of FACT-Finder, webshops report a revenue increase of up to 25%. In addition, this high-performance system may be implemented as an ASP (Hosted Service) and offers the option of direct access using Webservice and XML interfaces. Additional references and information can be found under: www.fact-finder.com



	About GlobalCollect GlobalCollect is the world's premier Payment Service Provider of local e-payment solutions for international Customer Not-Present (CNP) businesses such as internet, mail and telephone orders, and specialized in a wide range of industries such as travel, ticketing, telecommunications, retail, publishing, portals, online gaming and digital content. While most providers limit their services to a technical link with payment acquirers, GlobalCollect is a full service partner consulting clients on how to increase transaction volumes, expand distribution channels, and reduce costs by streamlining back office processes. Through a single-interface online payment platform, we offer access to an unrivalled portfolio of local and international payment methods in over 200 countries, including all major credit and debit cards, direct debits, bank transfers, real-time bank transfers, eWallets, cash at outlets, prepaid methods, checks, and invoices. www.globalcollect.com




	Intershop Communications AG is a leading provider of comprehensive global e-commerce and online marketing solutions. Founded in 1992, Intershop has a long tradition of driving innovation in e-commerce by automating and simplifying business processes for mid to large-sized organizations. Intershop’s standard e-commerce software, Enfinity Suite 6, offers a highly scalable and robust solution for conducting online business, complemented by all necessary technical and business consulting services. Based on Enfinity Suite 6, you can realize different business models using a single application: Include partners and suppliers, and sell both to consumers and business customers. The modules can be deployed as separate applications or combined to create customized sales solutions or portals. Together they enable the creation of a flexible, powerful e-commerce environment. More and more companies approach different target markets using localized Web presences, subsidiaries and business units run individual sites. Using Enfinity Suite 6, you can consolidate and centrally manage all their Web sites on one platform. Enfinity Suite 6’s modularity and multi-site capability allow the system to grow with your business. Thus, you can start small with a single installation, and step by step add channels and sites as required. Intershop also acts as a business process outsourcing (BPO) provider, managing all aspects of online retailing, including fulfillment, online marketing and hosting. You focus on product development, production, and brand management while Intershop acts as your e-commerce division, handling all aspects of your online business. Around the globe more than 320 enterprise customers, including HP, Sun Microsystems, BMW, and Deutsche Telekom run Intershop solutions. Intershop has offices in the United States and Europe. More information about Intershop and Enfinity Suite 6 can be found on the Web at www.intershop.com


	Meridian Global Services core business is focused on providing a range of international VAT compliance and consulting services to over 15,000 clients worldwide. We are recognised market leaders and have an expanding global presence with over 32 offices worldwide. We utilise our global footprint, our deep industry expertise and our leading edge technologies for optimal results. Our long lasting client relationships lays testament to why we are repeatedly chosen by the world's most successful organisations, comprising of over 50% of the CAC 40, DAX, FTSE 100, Nikkei 225 and Fortune 500. Meridian has been offering international VAT compliance and consulting solutions as part of its package of services for over 20 years. We have built up one of the largest service centres of this type in the world based out of our Global Service Centre (GSC) in Dublin, Ireland. We have a renowned reputation for delivering a quality of service consistent with our mission of achieving client excellence. It is this experience and expertise that is valued by our clients worldwide, who repeatedly turn to their local point of contact at Meridian for direction while navigating the often complex world of regulatory compliance. Over the years we have enjoyed growing with our clients, listening and responding to their needs, developing and tailoring ground-breaking services in response to a constantly changing economic environment. We strive to help our clients through the complexity of a global indirect tax compliance environment. We help overcome indirect tax complexity at both the organisational and transactional level. Our focus is to offer a “one stop shop” approach, enabling our clients to have all of their VAT requirements catered for through a single point of contact. No other provider can offer the global coverage and comprehensive service that Meridian provides to its mainly blue-chip customer base worldwide. It is our expertise in International VAT that our clients value. Meridian are members of and are affiliated with many leading VAT related Forums and Associations and we are always seeking new ways to inform businesses of opportunities and threats in the world of international VAT compliance. We aim to keep our clients up to date with the latest industry news by regularly communicating international VAT news. Meridian personnel also attend numerous global events and address the most topical issues affecting businesses related to international VAT. At the Global E-commerce Summit Paul Quigley, Director – Meridian International VAT Consulting, will discuss ‘Distance selling and VAT – planning for success’. VAT is one of the most important issues (certainly the most important tax issue) that must be taken into account when selling goods to private individuals cross-border within the EU. Paul will address the complex VAT rules that apply to distance selling using illustrated examples, inform attendees of the common VAT pitfalls that should be avoided and give an understanding of when VAT should be considered, and by who within organistations. He will impart best practice with regard to VAT and distance selling and raise general awareness of VAT issues so attendees can share the information within their organisation. Meridian provides the expertise needed to identify international VAT issues and manages these in a successful, practical manner. We offer a range of VAT services, which includes VAT registrations and returns, International VAT Consulting, VAT Audit, Local and Foreign VAT recovery. For further information about Meridian or our services, please visit www.meridianglobalservices.com


	Ogone is one of the leading European Payment Service Providers with more than 20.000 clients across 35 countries. The company delivers manual to fully integrated solutions for managing electronic payments in several domains including e-commerce, ticketing, call centers, airlines and travel in both business to consumer or business to business (purchasing cards) environments. The service offering of Ogone is probably one of the most comprehensive available today. Ogone is connected through certified links to more than 100 different banks/acquirers that enable handling of over 40 international and local payment methods like Visa, MasterCard, American Express, Diners Club and JCB as well as local ones like iDEAL and Machtigingen in The Netherlands, Solo and Maestro UK in United Kingdom and ELV and giropay in Germany. Always on the edge of technology, Ogone was one of the first Payment Service Providers to offer Verified By Visa and MasterCard SecureCode; with these protocols, Visa and Mastercard provide guaranteed payments. Leading organizations have decided to trust Ogone to handle their payments such as IKEA, Nespresso, DHL International, Thalys International, Home Shopping Service, Bol.com, ThomasCook, SeaFrance, Lyreco, Institut National de l’Audiovisuel, Lavazza and Hilton. Ogone has offices in Austria, The Netherlands, Belgium, France, Switzerland, Germany and the United Kingdom. Website: www.ogone.com


	Sapient, a global services firm, operates two groups - Sapient Interactive and Sapient Consulting - that help clients compete, evolve and grow in an increasingly complex marketplace. Sapient Interactive is one of the largest and most innovative interactive marketing and technology services firms in the world. It creates immersive and memorable multi-channel brand experiences that deliver measurable results for clients—including major brands such as Celebrity Cruises, Honda Jet, Sony Electronics and Times Online. One of the only firms to intelligently integrate strategy, creative, advertising, media services, analytics and technology expertise under one roof, Sapient Interactive offers unparalleled experience in emerging channels including social media, mobile devices such as the iPhone, digital in-store displays, self-service kiosks and traditional media. In addition, Sapient’s business and technology services offering provides a broad range of services that enable companies to optimize their business processes, drive efficiencies and achieve greater profit growth. Headquartered in Boston, Sapient operates across North America, Europe, Asia and Australia. For more information: please visit www.sapient.com


	Cross-channel shoppers account for 20% of sales. By 2012, this number is expected to increase to 50%.¹ Shop - 55% of consumers surveyed said it was important to be able to start an order via one channel and complete it via another.* Track - 56% want to be able to track their purchases via any channel.* Pickup & Return - 58% of consumers surveyed want in-store pickup of online purchases, and 90% want to be able to return online purchases to the store. It’s hard to break through the noise to reach these lucrative shoppers, but seamless cross-channel execution creates competitively differentiating customer value. Give us 10 minutes to show you how Best Buy, Borders, DSW, Kroger, and other industry leaders use our solutions to deliver a unified cross-channel customer experience, manage inventory across channels, and lower operational costs…all while boosting customer loyalty and share of wallet. We’ll cut through the noise and get to what’s most important to you—satisfying your customers while driving growth and profit. For over 30 years, Sterling Commerce has helped FORTUNE 500® customers thrive in a global economy. Our solutions enable retailers to transform their customers’ experience and optimize operational efficiency by achieving seamless end-to-end cross-channel execution internally and externally. Sterling Commerce is an AT&T (NYSE:T) company, with more than 29,000 customers worldwide. Learn more at www.sterlingcommerce.com/retail/home. Sterling Commerce has unparalleled experience in the retail industry, with 1,200 retailers and nearly 11,000 supply chain partners as customers. Our multi-enterprise collaboration applications, infrastructure and community management solutions unify the consumer, retailer and supplier to help companies redefine the consumer experience. Discover why the world’s leading retailers consistently turn to Sterling Commerce for mission critical customer solutions : 7. B2C order execution and management 8. Drop ship fulfillment 9. Click & Collect/Buy on-line pick up in store 10. Store returns of goods purchased on line 11. Save the sale (when stores experience out of stocks of popular products) 12. Call Centre order management www.sterlingcommerce.com * Jupiter: US Online Retail Forecast, 2007 – 2012 ¹ What Consumers Want in Their Shopping Experience, July 2007


	E-Commerce success as managed service Xsite offers a managed e-commerce platform – a professional, comprehensive internet sales solution. The functionality and flexibility of our professional e-commerce platform is combined with consulting, business operations and online-marketing services. Xsite offers best-practice e-commerce, digital business processes and sales promotion tools in a powerful software-as-a-service application. We take care of your individual business processes and requirements while maintaining flexibility for continuous change and growth. We are achieving success in e-commerce through 12 years of experience and ongoing technological innovation. Numerous international customers in b2b and b2c select our services due to: - True strategic partnership, sharing of the investment risk - Business model: PPO (pay-per-order) - Over 12 years of e-commerce know-how - The experience of thousands of orders per day in over 80 countries and 25 languages - Continuous innovation under operating conditions - Easy and rapid rollout in new countries and markets Xsite has been implementing internet solutions for medium-sized enterprises and global players since 1996. The modular on-demand e-commerce platform offered by Xsite since 2005 is a comprehensive system for successful digital sales. Our success-oriented business model is mainly distinguished by low start-up costs and ongoing fees based on actual orders. The solution can be implemented in a matter of days and requires minimal customisation due to the comprehensive configuration options. A wide range of functions make Xsite On-Demand unique: Online marketing, tracking & reporting and multiple-client administration tools are available in a fully-integrated user interface. Our Customers include global brands such as Evonik, CWS boco, Sartorius AG, Acculab, Acrylite, Berlet, Axel Spinger, Shop-apotheke.com, M+W Dental, Invisio Group and Neuland. Your strategic partner for online sales. Join the next generation of e-commerce success! www.xsite.eu

Co-producers