| Pre-Conferences |
| Prior to the Global E-commerce Summit major cross-border European web-retailers and their representative e-commerce associations will come together to speak. This year we have three Pre-Conferences, check them below: |
- Pre-Conference ePrivacy for e-commerce in Europe
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Title:
The future of ePrivacy for e-commerce within the new EU privacy framework: challenges for the online industry
• Pre-conference on ePrivacy for e-commerce
Knowing your (future) customer’s whishes and demands is vital for e-commerce. Should individuals still be targeted? If so, how? To which extent can this be done without collecting personal data? What should be considered to be personal data, what not? How do we prove to have obtained a data subject’s consent without needless registration of personal data?
Does the new regulatory framework for ePrivacy provide the business with enough opportunities or solely with threats?
• Main issues
1. The future of ePrivacy for e-commerce
2. New EU privacy framework
• Who is invited to the attend the pre-conference on ePrivacy?
Invited for this invitation only pre-conference are all stakeholders and in particular: web merchants and multi-channel retailers, consumer organizations, International and European regulating institutions, NPA’s, social networks, browser and search engine providers.
• Pre-conference ePrivacy output
Based upon a first draft position paper ePrivacy by webmerchants and multi-channel retailers, to be published early spring 2012, all stakeholders are invited to get involved and respond in the months of March, April and May 2012. A final draft of the position paper will be discussed with all stakeholders involved at the pre-conference on ePrivacy . The output of the pre-conference will be:
- Final position paper on ePrivacy for e-commerce in Europe
- Including vision, conclusions and actions
• How to submit, stay informed
News, relevant publications, blogs and (own) articles will be published at the website of GES as of the end of 2011.
Categories of attendees:
[ ] Webmerchant/Multi-channel retailer
[ ] Consumer organization
[ ] EU Institution
[ ] Supplyer
In the field of..
[ ] Other
Namely.. - Pre-conference logistics for e-commerce in Europe
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Title:
eLogistics: working toward sustainable logistics for e-commerce in Europe
• Pre-conference on logistics for e-commerce in Europe
Cross border e-commerce is at the urge rolling out in Europe. Amongst many challenges eLogistics is one of the critical issues for both web merchants with cross border aspirations and for consumers: how and when will the receive there products. Sustainability, reversed logistics and the last green mile are amongst the challenges both nationally and cross border. Is the e-commerce industry ready and prepared to face this in the upcoming years?
• Main issues
1. Sustainability
2. Open architectures to enable in-time delivery
3. The last mile
4. Reverse logistics
• Who is invited to attend the pre-conference on eLogistics?
Invited to this invitation only pre-conference are all stakeholder and in particular: web merchants and multi-channel retailers, consumer organizations, International and Eurpean regulating institutions, postal and parcel distributers, fulfillments companies, etc.
• Pre-Conference eLogistics output
Two white papers will be drafted:
1. White paper on sustainability for e-commerce
2. White paper on eLogistics in Europe
A scheme for drafting both white papers will be set up early 2012 for all stakeholders involved. First drafts of white papers will be published around April 2012. Final drafts of both white papers will be discussed with all stakeholders involved at the pre-conference on eLogistics. The output of the pre-conference will be:
- White paper on sustainability for e-commerce in Europe
- White paper for eLogistics in Europe
- Including vision, conclusions and actions for all involved
• How to submit, stay informed
News, relevant publications, blogs and (own) articles will be published at the website of GES as of the end of 2011.
Categories of attendees:
[ ] Webmerchant/Multi-channel retailer
[ ] Consumer organization
[ ] EU Institution
[ ] Postal/ Parcel company
[ ] Fulfillment company
[ ] Other
Namely..
Main Issues:
Ad 1 Sustainability
Sustainability is a comprehensive and ambitious theme where the scope is not easy to define. A first challenge for the round table participants is to define a scope for the term ‘sustainability’ . In e-commerce is ‘not only the wheels’ : actions to save on resources should not only be taken in the transport itself, but in the whole chain of value creation. A model for a framework should be designed, or existing frameworks should be assessed by ther round table participants. Stakeholders are the logistic sector like suppliers of transport services and fulfillment. Besides that regulators and web merchants , as customers of the suppliers, are involved.
Ad 2 Open architectures for in-time delivery
There are few distributors that deliver online bought goods on a global or European scale. Every supplier applies its own (IT) system for a web merchant to sign in his parcels in order to have it transported by the distributor. Consequently the choices for the time of delivery for the consumers are limited. Therefore open systems are required for web merchants to sign-in their goods for delivery, and open choices for consumers to receive their goods on the required moment.
Parties involved are distributors, IT companies, consumers and web merchants.
Ad 3 The last mile
In the complete distribution track the ‘last mile’ is the hardest. More specific: the distributor should reach the delivery address efficiently, and delivery itself should be completed without hassle. However, many factors cause non-efficient and not completed deliveries every day. An inaccessible delivery address, addressee not at home or the wrong person receiving the goods are only a few of the disablers – in the last disabler the issue of (e-)identity arises. Further measures should be taken to raise the percentage of success.
Distributors, web merchants and the on line consumer all have considerable interest in raising the success rate of delivery.
Ad 4 Reverse logistics
With the growth of online transactions the number of returned goods rises as well. This phenomena is rooted in consumer protection law, which gives the buyer the right to send online bought goods back to the seller. Returned goods are a main cost driver, and many web merchants that trade physical goods are constantly seeking methods to manage this cost driver. - Pre-Conference ePayments in Europe
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Title:
The future of ePayments in Europe: working toward new online banking and mobile solutions while battling against fraud
• Pre-conference on ePayments in Europe
Payments are vital in the supply chain of e-commerce. New initiatives and new players are entering the payments arena, while the European framework of payments in ‘under construction’. Meanwhile the battle against fraud is crucial for the e-commerce industry and for consumer confidence. Will e-Identity solutions for European Consumers help the online industry from both web merchant and consumer perspective? How can we work together to reach common goals and how can we help make cross border e-commerce bigger and safer?
• Main issues
1. Online banking solutions
2. Mobile payments solutions
3. Providing E-identity to European Consumers
4. The battle against fraud
• Who is invited to the attend the pre-conference on ePayments?
Invited for this invitation only pre-conference are all stakeholders and in particular: web merchants and multi-channel retailers, consumer organizations, International and European regulating institutions, financial and (new) banking institutions, credit card companies, payment service providers, mobile payment providers, etc.
• Pre-conference ePayments output
Based upon the existing position paper by the E-Payments Merchant Initiative (www.epayments.eu) two position papers will be drafted:
1. Position Paper in ePayments and Fraud
2. Position Paper on e-Identity for consumers in Europe
A new draft position paper ePayments and Fraud by webmerchants and multi-channel retailers will be published early spring 2012. A first draft position paper on e-Identity for consumers in Europe will be published also early spring 2012. All stakeholders are thereafter invited to get involved and respond in the months of March, April and May 2012 to both papers. Final drafts of both papers will be discussed with all stakeholders involved at the pre-conference on ePayments. The output of the pre-conference will be:
- New and final position paper on ePayments and Fraud in Europe
- New and final position paper on e-Identity in Europe
- Including vision, conclusions and actions for all involved
• How to submit, stay informed
News, relevant publications, blogs and (own) articles will be published at the website of GES as of the end of 2011.
Categories of attendees:
[ ] Webmerchant/Multi-channel retailer
[ ] Consumer organization
[ ] EU Institution
[ ] Financial or banking institution
[ ] Payment Service Provider
[ ] Credit card company
[ ] Other
Namely..
Main Issues:
Ad 1 Online banking solutions
The possibilities and ease of use of online payment methods are an essential element in the online transaction chain and consequently for conversion. Online banking payment methods are safe, reliable and trusted by consumers. However, until today they are limited to national use and not suitable for cross border trade. An online payment method that crosses borders would be the appropriate solution. Stakeholders are the financial institutions (FI’s) like suppliers of payment methods, acquiring banks, and the consumer’s issuing banks. Besides that regulators and web merchants are involved.
Ad 2 Mobile payments solutions
Online purchases originating from other devices than a personal computer are growing rapidly. Many consumers initiate an online transaction from a smart phone, tablet or any other device. Payment methods designed for these devices are therefore crucial for a further consolidation of the growth of e-commerce in Europe and rest of world. Parties involved are FI’s, telecom providers, IT companies from a security point of view and web merchants.
Ad 3 Providing E-identity to European Consumers
e-Identity refers to the identification of the online buyer. Verifying that the transaction is done by the person stating his identity is really this person is crucial for reliable and successful exchange of goods and services. Government and banks as stakeholders are the most obvious providers for the identity of citizens and account holders, and should cooperate with the e-commerce industry to provide a uniform, safe and easy-to-use solution for determining a person’s online identity.
Ad 4 The battle against fraud
With the growth of online transactions the growth of fraudulent transactions, however small its share may be, will grow as well. Security measures like extra authentication (i.g. 3D Secure for credit cards) and consumer ratings still leave room for fraud. Existing initiatives remain fragmented within several branches or are limited to large market players that can afford to invest in advanced fraude management methods and large databases of reliable and unreliable buyers. Therefore a collective approach with all parties involved is required. These are government, banks, identity providers originating in the IT-sector and web merchants.
